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Entrenched, outdated processes limit agility. GLB's process transformation solves that.

Customer Engagement Transformation Services.

From increasing customer acquisition rates to increasing sales, we focus on the total…

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Digital Transformation Services.

Whether you have an existing digital process or want to build one, We can design…

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Business Process Transformation Services.

We can make your company’s business processes work better and help you save costs.

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Where people and process come together.

As a process transformation company, GLB rethinks and rebuilds processes for the digital age by combining design-thinking insights and data-driven analytics. We complete 50 million transactions a month on a digital backbone that spans 10 countries around the world for more than 150 clients.

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THE GLB PROCESS

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.

LATEST UPDATES

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Introducing a STEM Bridging Programme in Zambia: A Pathway to Inclusive Higher Education

December 17, 2025

The Forum for African Women Educationalists of Zambia (FAWEZA), in partnership with the Mastercard Foundation, has released a comprehensive ...

Announcing the 2026 Mastercard Foundation-FAWE Zambia TVET Bursary Programme!

November 7, 2025

The Forum for African Women Educationalists (FAWE), in partnership with the Mastercard Foundation, is delighted to announce the application ...

FAWEZA Bi-Annual Newsletter – 2025

November 6, 2025

The FAWEZA Bi-annual newsletter is out and covers a wide range of stories about projects and activities undertaken. Download a copy: [wpd...

FAWEZA ANNUAL NARRATIVE REPORT 2025

November 6, 2025

The report highlights major activities, successes, outcomes and lessons learnt in relation to activity implementation during the year 2024. ...