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Entrenched, outdated processes limit agility. GLB's process transformation solves that.

Customer Engagement Transformation Services.

From increasing customer acquisition rates to increasing sales, we focus on the total…

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Digital Transformation Services.

Whether you have an existing digital process or want to build one, We can design…

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Business Process Transformation Services.

We can make your company’s business processes work better and help you save costs.

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Where people and process come together.

As a process transformation company, GLB rethinks and rebuilds processes for the digital age by combining design-thinking insights and data-driven analytics. We complete 50 million transactions a month on a digital backbone that spans 10 countries around the world for more than 150 clients.

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THE GLB PROCESS

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.

LATEST UPDATES

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FAWEZA Showcases Education Initiatives at Inaugural Career Path Education Expo 2024

September 21, 2025

FAWEZA took part in the inaugural Career Path Education Expo 2024 which took place on 31st to 2nd November at East Park Plazza in Lusaka. At...

Girls Raise Their Voices at Choma Symposium

September 20, 2025

In celebration of the International Day of the Girl Child, FAWEZA, through its Break Free Program, hosted a vibrant Girls’ Symposium in Chom...

FAWEZA Shines at the 11th Zambia National Health Research Conference

September 20, 2025

At the 11th Zambia National Health Research Conference, FAWEZA stood out, showcasing its work in Sexual and Reproductive Health and Rights (...

FAWEZA Hands Over JUGWO Project Structures in Luapula

September 20, 2025

Chifunabuli & Milenge, Luapula Province – The JUGWO Project implemented by FAWEZA, with support from NORAD through NCA, has created safe...