Customer Engagement Transformation

Explore our Customer Engagement Transformation services.

Creating a better customer experience wherever, whenever, and however.

As customer behaviors and demographics change, your approach to engaging them has to follow their journey. With equal parts vision and technology, we can help advance your customer experience to reflect a more human-centric encounter and enable your operations to move toward outcome-based commercials.

Get the skills, guidance, and resources you need to make a big difference in your contact center operations that can lead to a big difference in the quality of your customer experience.
Achieve demonstrated improvements in business performance, service delivery, and customer and employee satisfaction. Transform your contact center with a change in mindset, leadership commitment, and organizational alignment.
Make it fast and easy for customers to collaborate with live agents when needed—and to escalate emergencies without delay.

https://www.youtube.com/watch?v=nrJtHemSPW4

Results you can measure.

$0m

Cost savings from a complete customer experience redesign for a global retailer

0%

Reduction in year-over-year contact minutes for a consumer manufacturer

0%

Improvement in customer satisfaction ratings for a large provider

RESOURCE CENTER

Case Studies

White Papers

ANNOUNCEMENT OF SUCCESSFUL PARTICIPANTS FOR THE 2025 MASTERCARD FOUNDATION BURSARY SUPPORT PROGRAMME – COHORT 2

PRESS STATEMENT

3RD July 2025 - The Forum for African Women Educationalists ...

As part of the EVE Project, FAWEZA commemorated this year’s ...

FAWEZA holds a Second Task Force Meeting on the Bridging Course and Curriculum

March 24, 2025

FAWEZA successfully wrapped up a two-day Second Task Force Meeting on the Bridging Course, held on 27th and 28th February 2025. The meeting aimed to a...

Call for Concept Notes – Women and Girl Led Organisations (WGLOs)

February 7, 2025

The Women and Girls Fund is seeking Concept Notes from Women and Girl Led Organisations (WGLOs) and Movements wishing to access the Advocacy grant and...

Testimonials

I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.

Adam Epstein

CEO / Director - American National University

We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.

Mrs. Sherena

Corporate communications Executive

We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.

Mike Guardalabene

Group CEO - Celebi Aviation Holding

Our Approach

1. Iterate Design

We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.
2. Validate Develop

This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.
3. Optimize Deliver

Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.