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Entrenched, outdated processes limit agility. GLB's process transformation solves that.

Customer Engagement Transformation Services.

From increasing customer acquisition rates to increasing sales, we focus on the total…

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Digital Transformation Services.

Whether you have an existing digital process or want to build one, We can design…

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Business Process Transformation Services.

We can make your company’s business processes work better and help you save costs.

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Where people and process come together.

As a process transformation company, GLB rethinks and rebuilds processes for the digital age by combining design-thinking insights and data-driven analytics. We complete 50 million transactions a month on a digital backbone that spans 10 countries around the world for more than 150 clients.

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THE GLB PROCESS

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.

LATEST UPDATES

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Long Service – Henrittah Mukamba Miamba

October 12, 2023

Today, October 10, FAWEZA would like to recognize and appreciate one of its longest serving employees, Henrittah Mukamba Miamba. Help us Con...

Mid-Term Review (MTR) of the NORAD JUGWO Project in Luapula Province

October 12, 2023

The Norwegian Church Aid (NCA), together with partners (FAWEZA, Women for Change, ADRA & Caritas Mansa), are currently conducting a Mid-...

Empowering Vulnerable Children with Education

July 24, 2023

World Vision Zambia, in partnership with the Education Above All Foundation’s Educate A Child programme and Forum for African Women Educatio...

FAWEZA working with communities to combat child marriages and teenage pregnancies

February 27, 2021

The Forum for African Women Educationalists of Zambia (FAWEZA) is working with the community in Southern Province to combat Child Marriages/...